Confidentiality and the Massage Practice Book and Quiz

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Name Massage License Number Email Phone Number

1. The NCBTMB requires that we put your home address on your transcript. Please enter it in the box below. Don't worry, we will not mail you anything or give it to anyone else.

2. What does HIPAA stand for?

Health Insurance Provider Accuracy Act

Health Insurance Portability and Accountability Act

Health Insurance Protection and Accountability Act

None of the above.

3. What is the goal of the HIPAA legislation?

Paperwork simplification

Protection of privacy

Security of Client information

All of the above.

4. When does HIPAA apply to massage therapists?

Whenever we are dealing with health insurance.

It doesn't apply to massage therapists.

Only when we are working in a doctors office

None of the above.

5. What does a notice of privacy practices detail?

When a client can look at their records.

Instructions on how to complain if privacy is violated.

The procedures for having records changed or amended.

All of the above

6. What does the “minimum necessary rule” mean?

You should use the minimum amount of information necessary to get the job done.

You should be able to do your job with as little information as possible.

You should tell your client as little as possible of what is in their records.

None of the above

7. When is it okay to reveal to a caller that a client is in the office receiving services?

If you know the caller personally.

If the caller asks for the client by name.

If the caller identifies themselves as family.

None of the above.

8. What is a suggested way to deal with a caller that asks for specific information about a client’s condition?

Put the caller on the telephone with the clients themselves.

Tell them it is confidential and hang up.

Tell them they need to make their request in writing.

None of the above.

9. What measure can be taken to reduce accidental privacy violations when using a fax machine?

Include a disclaimer cover sheet explaining that it is confidential.

None-fax machines are too public to use for sensitive information.

Send a test fax first to make sure you have the right number.

None of the above.

10. What is an example of a document that can violate privacy that does not typically get filed away?

A client/patient assignment list.

Unused labels.

Accounting information.

All of the above.

11. Where is appropriate to discuss client matters with other coworkers?

At closed staff meetings.

Interdisciplinary problem solving sessions behind closed doors.

When consulting in a treatment room with only the client present and with their permission.

Any or all of the above.

12. Why do you have to guard your computer password carefully?

You do not want other coworkers messing with your records.

You are responsible for any privacy violation that occurs if your password is used inappropriately.

Your employer would most likely discipline you if you are sloppy with the security of the computer system.

None of the above.

13. What should you keep in mind before hitting the “delete” button?

The information is still on the hard drive.

The information is gone forever and cannot be recovered.

The client may return so you should save the information.

None of the above.

14. Why are computer viruses a danger to client privacy?

It may damage the system safeguards, exposing it to people who should not see it.

It may be part of a deliberate attempt to compromise security i.e. identity theft.

It may expose information if repairs are required.

All of the above

15. Why is it easy for a massage therapist to become careless with client confidentiality when working in Salons or fitness clubs?

It is a semi-public facility and people can see who is seeking out massage services.

Getting a massage is more acceptable in those environments.

Your clients are often shared with many other service providers.

The clients would know and expect those places to be rumor mills anyway.

16. What measures can you take to respect the confidentiality of a client when you work in a semi-public place, like a fitness club or a Salon?

Avoid discussing unnecessary details of treatment with your coworkers.

Limit any appropriate conversations to private areas.

Do not discuss any details about the client with the other patrons.

All of the above.

17. When is a release of information form not required to release client records?

When it is necessary to give them the best care.

If your client gives you verbal permission.

When you are complying with a written request from law enforcement (subpoena or warrant).

None of the above.

18. Why is it unethical to have a client sign a “blank” release of information form?

They need to know to whom the information could be released to before signing it.

Names and agencies can later be added without their knowledge.

One should not be signed unless it is needed in the first place.

All of the above.

19. How do you greet a client you “run into” in a public place?

Smile and acknowledge them if they acknowledge you first.

Greet them like a friend.

Pretend like you do not see them and go the other way.

None of the above.

20. Why do you have to be careful when you bump into clients in public places?

They might not remember you.

They may not want others knowing they receive massage therapy.

They might feel bad if they haven’t made an appointment lately.

None of the above.

21. Carefully protecting the confidentiality of your clients can help you in what ways?

Clients are more likely to refer others to you because of your good reputation.

You will avoid legal repercussions.

Your clients will be more comfortable and your therapeutic relationship will be more fruitful.

All of the above.

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