Take the quiz below:

Name Massage License Number Email Phone Number
1. The NCBTMB requires that we put your home address on your transcript. Please enter it in the box below. Don't worry, we will not mail you anything or give it to anyone else.
2. What two factors make clients into return clients?
3. What drives client loyalty?
4. What do Sam Walton (founder of Wal-Mart) and Walt Disney have in common?
5. In what ways can you use a survey to your advantage?
6. What is a common reason for return clients to stop coming?
7. What does a satisfaction survey tell a client?
8. Why is it important to build a good therapeutic relationship with your clients?
9. What retention information should you ask for on an intake form?
10. Why is sending a monthly email with a coupon a great way of advertising as well as retaining clients?
11. What should you do after massaging someone in pain or doing a really deep pressure massage?
12. How does asking for a client’s date of birth on an intake form give you a meaningful retention tool?
13. How do you assess your business practices?
14. What is your best chance to get someone to rebook?
15. What is a "soft close"?
16. What things might drive away return clients?
17. Why is it a good idea to call a client the day before his appointment?
18. What should you do if a client cancels an appointment the day before?
19. What is an advantage to having a client buy massage packages in advance?
20. Why is Starbucks a good example of client retention?
21. What economic advantages does client retention advertising offer?

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